Terms and Conditions

Free express upgrade postage offer: Free express postage upgrade applies on all orders who fall under the 500g or 3kg satchel category. Large boxed parcels will only be sent express within reason, depending on Australian Post costs.

Returns: Our products come with a guarantee to arrive to you in a suitable condition in comparison of the condition categorized on the product item prior to purchase. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality. If the failure is minor, photos of products defects must be provided. We reserve our right to offer a partial refund depending on the scale of the damage, or a full refund, but only on the return of the item at the buyer’s expense.